SHIPPING POLICY
1. International Shipping
Haq Chain proudly offers secure and reliable international shipping to over 200 countries. We partner exclusively with trusted international couriers, such as DHL and FedEx, to ensure your precious jewellery arrives safely and promptly.
- Secure Packaging: Every Haq Chain purchase (jewelry or gold coin) is meticulously packaged in tamper-proof, durable packaging to ensure its pristine condition upon arrival.
- Payment: International orders are accepted via debit/credit card. Cash on Delivery (COD) is not available for international shipments.
- Shipping Costs: Shipping charges vary based on the destination. These charges, along with estimated transit times, will be provided during checkout.
- Customs Duties: Please note that listed prices do not include any applicable customs duties or taxes. These charges are the responsibility of the recipient.
- Delivery Attempts: If the recipient is unavailable, the courier will make three additional delivery attempts. If unsuccessful, the package will be returned to Haq Chain.
- Accurate Information: Customers are responsible for providing accurate recipient details, including full name, complete address, nearby landmark, postal code, and contact number.
2. Domestic Shipping (Pakistan)
Enjoy complimentary shipping on all prepaid orders within Pakistan.
- Secure Packaging: Every Haq Chain purchase (jewellery or gold coin) is meticulously packaged in tamper-proof, durable packaging to ensure its pristine condition upon arrival.
- Courier Partners: We utilize reputable courier partners, including TCS, with courier selection based on serviceability to the provided address. Tracking numbers are provided via email upon dispatch.
-
Recipient Verification: To ensure secure delivery, the recipient must provide one of the following original identity documents:
- Passport
- National Identity Card
- Delivery Attempts: If the recipient is unavailable, the courier will make three additional delivery attempts. If unsuccessful, the package will be returned to Haq Chain.
- Accurate Information: Customers are responsible for providing accurate recipient details, including full name, complete address, nearby landmark, postal code, and contact number.
3. Order Processing and Dispatch
- Confirmation: Upon order confirmation, you will receive an email notification. Our team will contact you to verify order details.
- Dispatch Time: We strive to dispatch your order promptly. Domestic deliveries typically arrive within 2-5 business days after dispatch.
- Customization: Customization orders may require additional processing time. Please refer to our Exchange Policy for information on customized order exchanges.
4. Delivery Information
- Address Changes: Address changes can only be accommodated before order dispatch.
- Contact Information: Please ensure accurate phone number and email address are provided for seamless communication.
5. Tracking Your Order
- Tracking Details: You will receive an email with tracking information upon dispatch.
- Delivery Partner Delays: While we assist with tracking, we are not liable for delays caused by natural disasters or delivery partner issues.
6. Complimentary Gift Packaging
- Gift Services: Haq Chain offers complimentary gift packaging and personalized gift messages. Your gift will be presented in elegant packaging, ensuring a delightful experience for the recipient.
- Gift Message: To include a gift message, enter your message in the designated text box on the shopping bag/cart page.
Contact Us
For any inquiries or assistance regarding your order, please contact us at contact@haqchain.com.