REFUND POLICY
At Haq Chain, we are committed to providing you with exquisite jewellery and exceptional customer service. If you are not completely satisfied with your purchase, our refund policy is designed to ensure a smooth and transparent process.
Eligibility for Refunds
- Timely Notification: Contact us within 7 days of receiving your order to initiate a return.
- Condition of Items: Returned items must be in their original condition and include all original packaging, tags, certificates, and accompanying materials.
- Integrity of Product: The item must not be altered, damaged, or resized.
Non-Refundable Items
- Custom-made or personalized jewellery*.
- Items that have been altered, damaged, or resized after purchase.
- Items returned after the 7-day return window.
*Customized jewellery cannot be replaced, and items damaged due to handling negligence may only be repaired. No cash refunds will be issued.
Exceptions
In certain circumstances, exceptions to this refund policy may be made at the sole discretion of Haq Chain.
Refund Process
- Contact our customer service team within 7 days of receiving your order at [email] or call us at [Phone Number]. Please provide your order number and the reason for your return.
- Once the request is approved, carefully pack the item in its original packaging to prevent damage during transit.
- After we receive your return, our quality inspection team will verify the condition of the product.
- After we receive your return, our quality inspection team will verify the condition of the product.
- If your return is approved, the refund will be processed to the original payment method within 10 business days. Please note that refunds will only be issued to the account used for the original purchase.
Haq Chain values your satisfaction and is here to help if you have any questions regarding our refund policy. Please feel free to reach out to our customer service team for further assistance.