FREQUENTLY ASKED QUESTIONS
ORDERS AND PAYMENTS
Q: What payment methods do you accept for online orders?
A: For online orders, we currently accept direct bank transfers. This secure method allows for a straightforward transaction.
A: For online orders, we currently accept direct bank transfers. This secure method allows for a straightforward transaction.
Q: Is my online payment secure?
A: Yes, your financial information is protected using secure methods.
A: Yes, your financial information is protected using secure methods.
Q: When will my order be processed?
A: Orders are typically processed within 3 business days after payment confirmation. Custom or engraved items may require additional processing time.
A: Orders are typically processed within 3 business days after payment confirmation. Custom or engraved items may require additional processing time.
Q: Can I cancel or modify my order after it’s been placed?
A: Modifications or cancellations may not always be possible. Please refer to our Cancellation Policy or contact our customer service team so we can do our best to
A: Modifications or cancellations may not always be possible. Please refer to our Cancellation Policy or contact our customer service team so we can do our best to
Q: Will I receive an order confirmation?
A: Yes, once your order is placed successfully, you will receive an order confirmation text message and/or email with your order details.
A: Yes, once your order is placed successfully, you will receive an order confirmation text message and/or email with your order details.
SHIPPING AND DELIVERY
Q: Where do you ship to?
A: We currently offer shipping within all areas of Pakistan. For international orders, please contact us regarding availability and shipping costs.
A: We currently offer shipping within all areas of Pakistan. For international orders, please contact us regarding availability and shipping costs.
Q: What are your shipping charges?
A: Shipping charges are calculated based on the destination, weight, and size of your order. You can view the shipping costs at checkout before completing your purchase. We offer free shipping on orders over PKR 25,000 within Pakistan.
A: Shipping charges are calculated based on the destination, weight, and size of your order. You can view the shipping costs at checkout before completing your purchase. We offer free shipping on orders over PKR 25,000 within Pakistan.
Q: How long will it take for my order to arrive?
A: Delivery times vary depending on the shipping destination. We strive to dispatch your order promptly. Domestic deliveries typically arrive within 2-5 business days after dispatch. Please refer to our Shipping Policy for more details.
A: Delivery times vary depending on the shipping destination. We strive to dispatch your order promptly. Domestic deliveries typically arrive within 2-5 business days after dispatch. Please refer to our Shipping Policy for more details.
Q: How can I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email with a tracking number and a link to the courier’s website.
A: Once your order has shipped, you will receive a shipping confirmation email with a tracking number and a link to the courier’s website.
Q: What if my package is lost or damaged during shipping?
A: We take utmost care in packaging your order. However, if your package is lost or damaged during shipping, please contact our customer service team immediately, and we will work with the courier to resolve the issue.
WARRANTY
Q: What kind of warranty do you offer on your jewellery?
A: We stand behind the quality of our craftsmanship. We offer a lifetime warranty against manufacturing defects on all our jewellery. This warranty does not cover damage caused by wear and tears, misuse, or accidents.
A: We stand behind the quality of our craftsmanship. We offer a lifetime warranty against manufacturing defects on all our jewellery. This warranty does not cover damage caused by wear and tears, misuse, or accidents.
Q: What is covered under the warranty?
A: Our warranty covers defects in materials and workmanship under normal use. This includes issues like faulty clasps, loose settings (excluding stone loss due to external factors), and soldering defects.
A: Our warranty covers defects in materials and workmanship under normal use. This includes issues like faulty clasps, loose settings (excluding stone loss due to external factors), and soldering defects.
Q: How do I make a warranty claim?
A: To make a warranty claim, please contact our customer service team with your order details and a description of the issue. We may require you to return the item for assessment.
A: To make a warranty claim, please contact our customer service team with your order details and a description of the issue. We may require you to return the item for assessment.
Q: How do I make a warranty claim?
A: To make a warranty claim, please contact our customer service team with your order details and a description of the issue. We may require you to return the item for assessment.
ONLINE ENGRAVING
Q: Do you offer online engraving services?
A: Yes, we offer online engraving on select jewellery items. You will see the engraving option on the product page if it’s available.
A: Yes, we offer online engraving on select jewellery items. You will see the engraving option on the product page if it’s available.
Q: What kind of characters and fonts can I use for engraving?
A: You can typically use alphanumeric characters, punctuation marks, and select symbols. We offer a range of font options, which will be displayed during the engraving customization process on the product page.
A: You can typically use alphanumeric characters, punctuation marks, and select symbols. We offer a range of font options, which will be displayed during the engraving customization process on the product page.
Q: Is there a character limit for online engraving?
A: Yes, there is a character limit to ensure the engraving is legible and fits appropriately on the jewellery piece. The specific limit will be indicated during the customization process.
A: Yes, there is a character limit to ensure the engraving is legible and fits appropriately on the jewellery piece. The specific limit will be indicated during the customization process.
Q: Can I preview my engraving before placing the order?
A: Yes, our online engraving tool usually provides a preview of your customized text on the selected jewellery item before you finalize your order.
A: Yes, our online engraving tool usually provides a preview of your customized text on the selected jewellery item before you finalize your order.
Q: Are engraved items returnable or exchangeable?
A: Please note that items that have been personalized with engraving are generally non-returnable and non-exchangeable unless there is a manufacturing defect.
A: Please note that items that have been personalized with engraving are generally non-returnable and non-exchangeable unless there is a manufacturing defect.
RETURNS AND EXCHANGES
Q: What is your return and exchange policy?
A: We want you to be completely satisfied with your purchase. If you are not, you may return or exchange unworn and undamaged items within 7 days of receiving your order, with the original packaging and proof of purchase. Personalized or engraved items are generally not eligible for return or exchange. Please refer to our Refund Policy for further details.
A: We want you to be completely satisfied with your purchase. If you are not, you may return or exchange unworn and undamaged items within 7 days of receiving your order, with the original packaging and proof of purchase. Personalized or engraved items are generally not eligible for return or exchange. Please refer to our Refund Policy for further details.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team with your order details and the reason for the return or exchange. Our Refund Policy can be referred to for further details.
A: To initiate a return or exchange, please contact our customer service team with your order details and the reason for the return or exchange. Our Refund Policy can be referred to for further details.
Q: Who pays for the return shipping?
A: If the return is due to a manufacturing defect or an error on our part, we will cover the return shipping costs. For other returns or exchanges, you may be responsible for the return shipping fees.
A: If the return is due to a manufacturing defect or an error on our part, we will cover the return shipping costs. For other returns or exchanges, you may be responsible for the return shipping fees.
Q: When will I receive my refund or exchange?
A: Once we receive and inspect the returned item, we will process your refund or exchange within 14 business days. Refunds will be credited back to your original payment method. Exchanges are subject to stock availability.
A: Once we receive and inspect the returned item, we will process your refund or exchange within 14 business days. Refunds will be credited back to your original payment method. Exchanges are subject to stock availability.
CARE AND REPAIR
Q: How should I care for my Haq Chain jewellery?
A: To maintain the beauty of your jewellery, we recommend storing it in a soft pouch or separate compartment to avoid scratches. Avoid exposure to harsh chemicals, extreme temperatures, and prolonged moisture. Clean it gently with a soft, lint-free cloth.
A: To maintain the beauty of your jewellery, we recommend storing it in a soft pouch or separate compartment to avoid scratches. Avoid exposure to harsh chemicals, extreme temperatures, and prolonged moisture. Clean it gently with a soft, lint-free cloth.
Q: Do you offer jewellery repair services?
A: Yes, we offer professional repair services for Haq Chain jewellery. Please visit one of our store locations or contact our customer service team to discuss your repair needs and obtain a quotation.
A: Yes, we offer professional repair services for Haq Chain jewellery. Please visit one of our store locations or contact our customer service team to discuss your repair needs and obtain a quotation.
Q: Can you resize my rings or other jewellery items?
A: Yes, we offer resizing services for select jewellery items. Please contact our customer service team or visit a store to inquire about the possibility and associated costs.
A: Yes, we offer resizing services for select jewellery items. Please contact our customer service team or visit a store to inquire about the possibility and associated costs.
Q: What are the operating hours of your stores?
A: Our store is open from 11:00 AM to 8:00 PM, Monday to Sunday, except Fridays, when we are closed.
A: Our store is open from 11:00 AM to 8:00 PM, Monday to Sunday, except Fridays, when we are closed.
CORRECT SIZING
Q: How do I determine my correct ring size?
A: You can find our detailed ring sizing guide on our Ring Sizing Guide Page. It includes instructions on how to measure your finger at home and a size conversion chart. You can also visit our stores for professional sizing.
A: You can find our detailed ring sizing guide on our Ring Sizing Guide Page. It includes instructions on how to measure your finger at home and a size conversion chart. You can also visit our stores for professional sizing.
Q: What if I order the wrong size? Can I exchange it?
A: If you order the wrong size and the item meets our return and exchange policy (unworn, undamaged, not engraved), you can exchange it for the correct size, subject to stock availability. Please refer to our Exchanges Policy for detailed instructions.
A: If you order the wrong size and the item meets our return and exchange policy (unworn, undamaged, not engraved), you can exchange it for the correct size, subject to stock availability. Please refer to our Exchanges Policy for detailed instructions.
Q: How do I determine the correct size for necklaces and bracelets?
A: For necklaces and bracelets, size preferences can vary. We usually provide the length of each item in the product description. You can use a flexible measuring tape to determine your desired length. If you have any questions, please contact our customer service team for guidance.
A: For necklaces and bracelets, size preferences can vary. We usually provide the length of each item in the product description. You can use a flexible measuring tape to determine your desired length. If you have any questions, please contact our customer service team for guidance.